Continuous Quality Improvement

Sidem strives to become the best supplier of suspension and steering parts in the automotive market.

 In order to reach that goal, Sidem continuously improves its quality level through :

• PDCA-approach, to prevent non-conformities (PDCA = Plan-Do-Check-Act).
• 8D problem resolution, to solve specific customer complaints (8D = 8 step reporting, including rootcause analysis, containment, corrective and preventive actions).
• PPM follow-up : by monthly measuring quantity failed against quantity sold, the result of continuous improvement activities is monitored and quantified
• Customer feedback analysis : customer’s opinion is an important input for improvement purposes
• Sidem solutions : informations about improvement actions

“Sidem solutions” are published periodically.

 Please verify them through the newsletters, or via the website www.sidem.be.